Webex vs Zoom: Which One is Better in 2025? 

The search for the best virtual meeting tool for business often ends up in a Zoom vs Webex stalemate. Both have their fans, but it all comes down to which tool suits your use cases. 

In this article, I’ll go over the features of Zoom and Webex, compare their pricing, integrations, and customer reviews to help you pick the right platform.

Both Webex and Zoom Offer Seamless Video Conferencing but Their User Base is Different

Even though Cisco Webex and Zoom offer similar features and security, the platforms attract different types of end users.

Webex got a head start when video conferencing wasn’t mainstream, and it was quickly adopted by big enterprises, the military, and even NASA. To this day, Webex has a dedicated user base thanks to its security and compliance features.

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Zoom, on the other hand, bets on everyday users to get things done via video meetings. It has a snappy UI and a broader set of integrations, allowing it to work for businesses of all sizes.

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New users may find Webex's interface less intuitive and more time-consuming compared to Zoom. Users are all praises for Zoom's s simplicity and ease of use, which make it more accessible for those who are less experienced with such tools.

Since the core functionalities are of similar standards in both platforms, you have to dig deeper to find which one works for you. Lucky for you, I did all of it. Read along to know my findings.

Features Comparison - Webex vs Zoom

Let’s see how the core features of Webex and Zoom stack up against each other. Both platforms cover the essential features you'd expect from a video conferencing app, and go beyond.

Webex Features 

1. Meetings

If you're keen on making virtual meetings more effective and inclusive, you'll love the features Cisco Webex meetings offer:  

• Real-time translation: Webex automatically translates spoken language into text during meetings. Participants can hear and read conversations in their preferred language, which makes it easier to break down language barriers for global teams
• Closed captions: Webex provides live, automatic closed captions during online meetings. These captions help attendees follow along better, especially in noisy environments or fast-paced meetings
• Noise removal: Webex’s advanced noise removal technology filters out background noises like typing, barking dogs, or traffic
• People-focused views: Webex automatically switches to a speaker-focused layout, ensuring the active speaker is at the center. It also allows you to customize the view, so you can see the people that matter most in your meeting

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2. Business Phone System

Webex Calling is a robust telephony solution for businesses, offering advanced call management features and seamless connectivity across devices. Webex’s business phone system gives your team the flexibility to work from anywhere while staying connected:

• Make and receive calls on any device: Whether you’re in the office, at home, or on the go, Webex allows you to seamlessly manage calls across multiple devices
• Voice queues for a complete call center experience: Webex’s voice queues provide the following features to run an efficient support center:
  • Customizable greetings to set the tone for callers
  • Estimated wait times to keep customers informed
  • Callback requests so customers can opt for a return call instead of waiting on hold
  • Flexible routing options, including skills-based and priority-based routing, to ensure calls are directed to the right person quickly

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3. Messaging

Webex’s messaging tools not only give you the security of end-to-end encryption, but also let you curate virtual public spaces based on user interests. Here are more ways it helps teams connect:

• Organize and manage messages: Edit, @mention, forward, flag, pin, and thread messages to keep your conversations clear and organized
• Seamless collaboration with external contacts: Invite clients, partners, or other stakeholders outside your organization to collaborate with your team by simply adding their email address to a space
• Personalize conversations: Infuse bitmojis, emojis, and gifs to highlight wins and maintain a fun and unique atmosphere in the chat
• File transfers: Webex allows smooth file transfers (up to 2 GB file size) to improve collaboration

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4. AI Assistant 

Webex Assistant helps you save time and stay organized by handling routine tasks, so you can focus on what matters most:

• Automate tasks: Let Webex Assistant handle calling, note-taking, and tracking action items, freeing you up to be more productive. From meeting notes to messages summaries — everything is just one click away
• Connect more personally: Webex’s AI assistant helps you translate messages so you can connect with global teams and adjust tone to make sure nothing is lost in translation
• Delight customers with 24/7 service: Deploy Webex AI agent to personalise all self-serve channels. Customers get ultra-precise, human-like answers across platforms and you get to track real-time insights to improve customer experience. Webex Assistant also provides detailed insights to help you monitor key performance metrics and participant engagement during video conferences and webinars

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Webex Meeting Insights?

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Webex is the right choice if you:

✅ Need wider language support and granular meeting insights

✅ Prefer tight integration with Cisco ecosystem such as Cisco Meraki and Umbrella

✅ Need better data residency, wider certifications, and deeper encryptions

Webex isn’t the right option if you:

❌ Prefer simpler video conferencing UI or lack adequate IT experience

❌ Often have patchy network connections and require your video conferencing software to be lightweight

❌ Need niche third-party integrations not provided by Webex

Zoom Features 

1. Meetings

Here’s what Zoom’s virtual meeting tool brings to the table:

• Clear audio and video: You’ll enjoy crisp, high-quality audio and video with noise suppression to eliminate background distractions. Virtual backgrounds let you maintain a professional appearance, no matter where you’re joining from
• Efficient preparation: Attach agendas, pre-reading materials, or important documents directly to meeting invitations. This way, everyone can come prepared and actively take part in the meeting
• Multi-speaker view: This feature automatically highlights the active speaker, making it easier for you to follow the conversation. It’s especially helpful in larger meetings, so you never have to second guess who’s talking
• Ongoing communication with chat channels: Zoom’s chat channels let you keep the conversation going before, during, and after meetings. Share resources and ask questions in the channels to ensure you don’t miss out on anything important
• Seamless scheduling: Zoom’s built-in calendar integrations make meeting scheduling quick and easy, whether you’re using Zoom’s calendar or syncing with third-party tools like Google Calendar or Outlook

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2. Collaboration Tools

Zoom’s collaboration tools make teamwork seamless, for both real-time and async communication:

• Clips: Record and share video messages or screen recordings to provide updates and explanations without hopping on unnecessary meetings
• Surveys: Gather feedback in one place to make quick and informed decisions
• Virtual whiteboards: Brainstorming, map out ideas, sketch workflows, and collaborate visually on a shared digital space

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3. Cloud Phone System

Zoom’s cloud phone system goes beyond video meetings, making it simple to manage calls from anywhere. Let’s look at some notable features:

• Supervised transfers: Introduce a caller before transferring them and ensure a smooth handoff
• Blind transfers: Quickly route calls without any delays
• Voicemail transcription and notifications: Read or listen to messages from any device, without needing to dial in
• Call recording: Capture conversations on demand or continuously, with searchable transcriptions for easy reference

Still figuring out how to make the most of Zoom’s features? Check out our guide on Zoom tips and tricks for fresh ideas!

4. Zoom AI Companion

Zoom’s AI Companion reduces your post-meeting workload. Here’s how it can make your day easier:

• Catch up fast: Get concise summaries of unread chat messages, long documents, and emails to stay updated
• Revisit and follow up: Retrieve past meetings, revisit key discussions, ask follow-up questions, or search for specific details—without having to search through old notes
• Draft and organize content: Let AI organize your thoughts, generate first drafts, and keep track of key action items and discussions. Save you time on content creation and focus on more strategic work

With integrations across Team Chat, email, calendar, and meetings, the AI Companion fits smoothly into your existing workflow. However, the AI-generated summaries aren’t always accurate—you might need to tweak them manually.

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Zoom is the right choice if you:

✅ Want high-quality video/audio with smart features like noise suppression and speaker view

✅ Need built-in collaboration features like whiteboards, chat channels, and video clips

✅ Require an all-in-one platform with meetings, cloud calling, and AI assistance

Zoom isn’t the right option if you:

❌ Want precise AI-generated meeting summaries and transcriptions, as Zoom AI Companion’s accuracy can be inconsistent

❌ Need deep customization or control over breakout rooms and meeting roles

Also Read: Zoom Review: Is It Worth It in 2025?

Integrations - Webex vs Zoom

Now let’s check out how the platforms fare with third-party integrations. In many cases, this is where users make a call.

Webex Integrations

Webex supports most of the popular business tools. From Microsoft Office 365, HubSpot, and Salesforce to Trello, Zendesk, Miro, and Slack—most use cases are covered by Webex integrations.

But on the off chance you’re working with some niche tools, you can run into problems as the third-party app library isn’t as comprehensive as other tools.

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Zoom Integrations

Zoom not only has an expansive library of third-party integrations, but it also has Zapps that offer fully functional apps within Zoom.

From HubSpot, Salesforce, Notion, Calendly, to Docket, People.ai, to Panopto—Zoom’s scalability is far more advanced than its competitors.

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Wrap Up 

Both Webex and Zoom offer seamless integrations to tools most people use. If you use popular productivity, IT, or CRM tools, you’d be happy with Webex. It also connects better with other Cisco tools, so if you’re deep into the Cisco ecosystem, Webex is a no-brainer.

Having said that, Zoom takes care of more unique use cases by supporting more integrations. So if you want to future-proof your business or want to stay flexible, Zoom might be a better option.

Pricing - Webex vs Zoom

Webex Pricing 

Here's how Cisco Webex's pricing model looks like:

1. Webex Free Plan: $0/user/month

👉 Ideal for: Individuals or small teams who need basic video conferencing features

• Unlimited meetings (up to 40 minutes per meeting)
• Up to 100 attendees per meeting
• Screen sharing with annotation
• Unlimited whiteboards
• Local recording capabilities
• Calendar service integration
• Advanced noise cancellation
• Unlimited messaging
• Create and share videos via Vidcast
• Advanced security
• Integration with leading apps
• Basic support

2. Webex Meet: $14.50/user/month

👉 Ideal for: Teams needing longer meetings, more attendees, and AI support

Everything in Webex's free version, plus:

• AI Assistant included
• Unlimited meetings (up to 24 hours)
• Up to 200 attendees
• 10 GB AI-powered cloud recording
• Live polling and Q&A (via Slido)
• Closed captions
• Advanced support

3. Webex Suite (Meet + Call): $25/user/month

👉 Ideal for: Businesses that also need calling capabilities

Everything in Webex Meet, plus:

• Business phone number
• Call any telephone number
• Visual voicemail
• Seamless call transfer between devices
• 6-way conference calling
• Unlimited local and domestic long-distance calling
• International long distance (billed per minute)

4. Webex Enterprise: Custom pricing

👉 Ideal for: Large organizations that prioritize advanced security and host frequent virtual events

Everything in Webex Suite, plus:

• Up to 1,000 attendees
• Local and unlimited cloud storage for meeting recording
• FedRAMP-authorized security
• Webex Events (included in certain plans)

Zoom Pricing 

Zoom's pricing tiers are:

1. Basic (1 User): Free

👉 Ideal for: Individuals or small teams that need essential meeting and collaboration tools

Includes:

• Meetings: Up to 40 minutes per session
• Participants: 100 per meeting
• Team Chat
• Clips Basic: 5 two-minute videos
• Mail and Calendar: Client access
• Docs Basic: Share up to 10 documents
• Notes
• Whiteboard Basic: 3 editable boards

2. Pro (1-99 Users): $13.33/month/user (billed annually) or $15.99/month/user (billed monthly) 👉 Ideal for: Small to medium teams needing extended meeting times and advanced features

Includes everything in Basic, plus additional features such as:

• Meetings: Up to 30 hours per session
• Participants: 100 per meeting (expandable with Large Meeting add-on)
• AI Companion
• Cloud Storage: 5GB
• Docs: Unlimited
• Clips Plus: Unlimited videos
• Mail and Calendar: Client and Service access
• Essential Apps: Free premium apps for 1 year (terms apply)
• Live Chat Support

3. Business (1-250 Users): $18.32/month/user (billed annually) or $21.99/month/user (billed monthly)

👉 Ideal for: Larger teams and organizations looking for advanced security, scheduling, and collaboration tools.

Includes everything in Pro, plus more features:

• Participants: 300 per meeting (expandable with Large Meeting add-on)
• Whiteboard: Unlimited boards
• Scheduler for easy meeting management
• Extras: SSO, managed domains, and more

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💡 Want to know if Zoom’s plans are worth the money? Check out our Zoom pricing guide.

What Are Customers Saying About Webex vs Zoom?

We headed to G2, the popular software review platform, to see what real-life users feel about these video conferencing tools.

TL;DR:

Webex

✅ Users love its high-quality audio and video and webinar features like Q&A, polls, and chat. It’s also praised for enterprise-grade calling, VoIP capabilities, and responsive customer support.

❌ Common complaints include a complex user interface, slower load times for large meetings, high bandwidth usage, and a mobile app that feels less intuitive and feature-rich compared to competitors.

Zoom

✅ People love its user-friendly interface, cross-device support, virtual backgrounds, Zoom Phone, and built-in tools that make it easy to run interviews, meetings, and client calls professionally.

❌ Common complaints include occasional audio/video issues, costly advanced features (like large webinars), and delayed or inaccurate auto-captions and transcripts.

When comparing pricing plans, users often debate which platform offers better value depending on their individual needs.

Webex Reviews | G2 Rating 4.3/5

👍 What users love:

• “It is very useful for hosting events and webinars. Quality of video and sound is very good, which makes the experience smooth. It is also simple to invite people, share slides, and show things on the screen. Even if many people join, the performance stays good, and it doesn’t lag. There are features like Q&A, polls, and chat, which help to engage with the audience.”

• “I like Webex because it offers an enterprise-grade calling experience. It offers the best features like VoIP calling and sending automatic messages when they try to get through and we are not available at the workplace.”

• “I'm grateful for a dedicated support team to guide me through the mobile app/webapp milestones. I look to them for their expert advice on the capabilities of the program as well as their willingness to address the specific needs of my organization with regards to the app.”

👎 Common complaints: 

• I found out initially using webex was bit confusing as its user interface is complex so I somewhere didn't like that.”

• “One downside of WebEx is that it can occasionally be slow to load, especially when joining larger meetings. The platform also consumes a significant amount of bandwidth, which sometimes affects the quality of the audio or video. Additionally, some features, like breakout rooms or advanced meeting controls, aren’t as intuitive as they could be, requiring extra time to figure out. Lastly, compared to some competitors, the mobile app feels less responsive and lacks certain functionalities.”

Source: G2

Zoom Reviews | G2 Rating 4.5/5

👍 What users love:

• “I enjoy having features, like Zoom Phone, so I can talk to clients without having to use my personal phone number. This also allows me to take calls on my computer, like I would a video call. It gives me better work-life balance.”

• “What I like most about Zoom is that it allows me to run my business completely. Initially, it is an easy-to-use tool. The background of my room is not very pleasant, but thanks to Zoom, I can place a fake background that allows me to conduct interviews regardless of how my house looks. ”

• “Zoom has an intuitive interface, which does not limit the users' level of knowledge to start using it. In a work team that is not familiar with the use of video calls, Zoom allows for easy implementation. It is available for phones, tablets, computers with Windows, macOS, iOS, and Android operating systems. I can schedule meetings in advance and send invitations to participants' company or external emails.”

👎 Common complaints: 

• “We occasionally experience minor video or audio issues, especially during high-traffic times. Additionally, some of the advanced features, like large webinars, can become costly. However, these issues are relatively small considering how much Zoom has helped us stay connected and productive as a global team.” 

• “‍ Automatic captions on Zoom are not always accurate due to errors and grammar/spelling/punctuation errors resulting in misunderstandings or comprehension gaps. Transcripts need to be available quickly, not delayed generated by the Zoom software itself.”

Source: G2

Webex vs Zoom: Side-by-Side Comparison 

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Picking the Right Tool: Webex vs. Zoom

If your team operates within the Cisco ecosystem or prioritizes enterprise-grade security and compliance, Webex is a strong choice. It’s built for large organizations, offering advanced meeting features and seamless integration with tools like Cisco Meraki and Umbrella. Global teams also benefit from robust language support and detailed meeting analytics.

On the other hand, Zoom offers a more lightweight, user-friendly experience. It’s quick to deploy across teams regardless of technical skill and comes packed with collaboration tools like whiteboards, video messaging, and an AI assistant that keeps projects moving after meetings wrap up.

Both platforms deliver reliable video conferencing, broad integrations, and flexible pricing. The right pick depends on your team’s workflow, existing tech stack, and how you define a great meeting experience.

Make Your Meetings More Productive—With Webex, Zoom, and Beyond

Whether you lean toward Zoom’s ease of use or prefer Webex’s enterprise-level features, here's the real deal—great meetings depend less on the platform and more on what you do with them.

Sure, the platform can make your meetings more convenient, but the ultimate outcome depends on the actions you take based on what you discussed in the meeting.

That’s where tools like Jamie come in.

Jamie is an AI-powered meeting assistant that works across all meeting platforms—Zoom, Cisco Webex, Microsoft Teams, Google Meet, and even in-person meetings. No bots, no setup, and no compromise with privacy.

Here's a sneak peek of how Jamie works:

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It silently runs in the background during meetings, captures raw conversations, and turns them into clear, actionable insights. Here are the key features that set Jamie apart:

• Highly accurate transcription, even in fast-paced or industry-specific discussions
• Intelligent summaries that break meetings into structured sections, highlight key decisions, and automatically extract action items

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• Automatic speaker recognition, be it a one-on-one, small meeting, or a large group discussion
• Executive Assistant Sidebar, a built-in feature to quickly retrieve past meeting summaries, access key insights, and interact with Jamie in real time—without leaving your workflow

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• Supports 20+ languages, which makes it ideal for global teams and multilingual conversations
• Private and bot-free by design, with no audio stored and no cloud processing—fully GDPR-compliant and confidentiality-first
• Effortless notes sharing through simple copy-paste, via email, or by generating a shareable link

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Jamie has a generous free plan—Download Jamie for free today (no credit card details needed)!

Or if you’d like to see the tool in action before making a move, book a free demo.

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Read More 

• Teams vs Zoom: Find out which one’s the better pick in 2025
• Zoom vs Google Meet vs Teams: Which one should you pick?

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